Terms & Conditions
Comprehensive EU-compliant terms that govern your use of Cloutr. We ensure full compliance with European consumer protection laws and provide access to ODR mechanisms.
Terms and Conditions
These terms govern your use of Cloutr and our services. By accessing our platform, you agree to be bound by these terms and conditions.
Acceptance of Terms
By accessing and using Cloutr (the "Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Important Notice:
These terms may be updated from time to time. Continued use of the service after changes constitutes acceptance of the new terms.
Service Description
Cloutr is an influencer marketing platform that connects brands with content creators for authentic collaborations. Our services include:
For Brands
- • Creator discovery and matching
- • Campaign management tools
- • Performance analytics
- • Secure payment processing
- • Content approval workflows
For Creators
- • Brand partnership opportunities
- • Portfolio and profile management
- • Collaboration tools
- • Secure payment receipt
- • Performance insights
User Accounts & Registration
To access certain features of our service, you must register for an account:
Account Information
You must provide accurate, current, and complete information during registration and keep your account information updated.
Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
Account Termination
We reserve the right to suspend or terminate accounts that violate these terms or engage in prohibited activities.
Acceptable Use Policy
You agree to use our service responsibly and in accordance with these guidelines:
✓ Permitted Uses
- • Creating authentic brand partnerships
- • Sharing accurate portfolio information
- • Communicating professionally with other users
- • Using the platform for legitimate business purposes
- • Respecting intellectual property rights
✗ Prohibited Activities
- • Posting false, misleading, or fraudulent content
- • Harassment, abuse, or discrimination
- • Spam, unsolicited communications, or promotional abuse
- • Attempting to circumvent platform fees or payments
- • Reverse engineering or unauthorized access attempts
- • Violating applicable laws or regulations
Payment Terms
Our platform facilitates secure payments between brands and creators:
Payment Processing
- All payments are processed through secure, PCI-compliant payment processors
- We use escrow services to protect both brands and creators
- Platform fees are clearly disclosed before transaction completion
Dispute Resolution
- Payment disputes must be reported within 30 days
- We provide mediation services for payment-related conflicts
- Refunds are processed according to our refund policy
EU Consumer Protection
As an EU-based service, we provide additional protections for consumers in accordance with EU legislation:
Withdrawal Rights
- 14-day withdrawal period for eligible digital services
- Clear withdrawal instructions provided at point of purchase
- Standardized withdrawal form available upon request
Information Requirements
- Clear pricing information including all taxes and fees
- Transparent terms and conditions in plain language
- Contact information and complaint handling procedures
Digital Services Act Compliance:
We maintain transparency reports, implement effective content moderation, and provide clear mechanisms for reporting illegal content or activities, in full compliance with the EU Digital Services Act.
Intellectual Property Rights
We respect intellectual property rights and expect our users to do the same:
Platform Content
All content, features, and functionality of Cloutr are owned by us and are protected by copyright, trademark, and other intellectual property laws.
User-Generated Content
You retain ownership of content you create and share on our platform. By posting content, you grant us a non-exclusive license to use, display, and distribute your content in connection with our services.
Copyright Infringement
We respond to valid copyright infringement notices in accordance with the Digital Millennium Copyright Act (DMCA) and applicable laws.
Limitation of Liability
To the fullest extent permitted by law, Cloutr shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
Maximum Liability:
Our total liability to you for all claims arising from your use of our services shall not exceed the amount you paid to us in the 12 months preceding the claim.
EU Dispute Resolution & ODR
We are committed to resolving disputes in accordance with EU regulations and consumer protection laws:
Direct Communication
We encourage users to first attempt to resolve disputes through direct communication via our platform's messaging system or customer support.
Internal Complaint Handling
Our internal complaint handling system provides structured resolution within 15 business days, in compliance with EU consumer protection standards.
Online Dispute Resolution (ODR)
For consumer disputes, you may access the European Commission's ODR platform at ec.europa.eu/consumers/odr
Alternative Dispute Resolution (ADR)
We participate in certified ADR schemes and will provide details of relevant ADR entities upon request, as required by EU consumer law.
EU Consumer Rights:
- • Right to withdraw from contracts within 14 days (where applicable)
- • Right to clear information before entering into contracts
- • Right to effective remedies for non-conforming services
- • Access to out-of-court dispute resolution mechanisms
Governing Law & EU Compliance
These terms and conditions are governed by and construed in accordance with the laws of the European Union:
Governing Law
European Union Legislation
Jurisdiction
Competent courts of EU Member States
EU Consumer Rights
As an EU-based service, we comply with all applicable EU consumer protection laws, including the Consumer Rights Directive and Digital Services Act.
EU Regulatory Compliance
GDPR Compliance
Full compliance with General Data Protection Regulation (EU) 2016/679
Digital Services Act
Adherence to DSA requirements for digital service providers
Consumer Rights Directive
Protection of consumer rights in digital transactions
E-Commerce Directive
Compliance with electronic commerce regulations
Termination
Either party may terminate this agreement under the following circumstances:
User-Initiated Termination
You may terminate your account at any time by contacting our support team or using the account deletion feature in your settings.
Platform-Initiated Termination
We may suspend or terminate your account for violations of these terms, illegal activities, or other reasons that may harm our platform or other users.
Effect of Termination
Upon termination, your access to the service will cease, but certain provisions of these terms will survive, including intellectual property rights and limitation of liability.
Contact Information
For questions about these terms and conditions, please contact us:
General Support
Email: support@cloutr.com
Postal Address
Cloutr ul. Ilinden 2 9000 Varna Bulgaria European UnionChanges to Terms
We may update these terms from time to time. When we make changes, we will:
Your Acceptance:
Continued use of our services after changes to these terms constitutes acceptance of the updated terms. If you do not agree to the changes, you should discontinue use of our services.